Frequently Asked Questions

Get answers to common questions about Detangle.

Yes—if possible, please arrive detangled. Salon detangling is available but time-consuming; pre-detangled hair means quicker appointments, less scalp discomfort, and often lower add-on cost since staff can start your scheduled service immediately.

Pricing is time-based: we charge according to minutes spent detangling. The final price depends on hair length, density, and knot severity. Your stylist will estimate time and cost before starting and communicate any changes.

When performed properly with conditioning products and gentle sectioning, salon detangling minimizes breakage. Our stylists use slip-enhancing products and careful techniques and will work slowly on severe knots to protect hair integrity.

Duration varies widely—anywhere from ten minutes for light tangles to over an hour for very matted or long, thick hair. Your stylist will assess on arrival and provide a time estimate before beginning.

Yes. Our team is trained on diverse hair types and uses tailored products and techniques for textured, color-treated, or chemically processed hair, choosing gentle, slip-enhancing treatments to protect structure while removing knots.

Detangling is considered an add-on when significant time is required. Light detangling may be included with certain services, but for extensive work we recommend booking the Detangle add-on for clear timing and pricing.